Contact Us
Need help? Our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Reach customer support via live chat for fast help, or use email and phone for detailed enquiries. We can guide you through verification steps, troubleshoot connection problems, and update you on pending transactions. We offer multiple contact channels. Available for all players.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat available; email replies typically within 24 hours) |
| General Enquiries | [email protected] (billing and account queries) |
| Affiliate Enquiries | [email protected] (partner programme team) |
| Phone | +44 20 7946 0821 (voice support, weekdays) |
| Working Hours | Mon-Fri, 09:00-18:00 (chat availability outside hours) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any case that requires explanations or supporting documents. Please send your message to [email protected] with a clear subject line, your full account name, and up-to-date contact details. Including this information helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Support response times: most inquiries are answered within one business day. Simple requests are often handled the same day, while complex account, KYC, or payment issues may require additional time for verification and review. In those cases we aim to update you promptly, but resolution can take several days depending on the issue and required checks.
Feedback
We’d love to hear your feedback, suggestions, or ideas for improving the site. Every message is read carefully by our team and considered when updating features, promotions, and support. Your input helps us fix issues, streamline navigation, and make the site easier to use. Please share any thoughts - we review them and act to improve the service and overall player experience.